FAQs

What is the check-in and check-out time?

Check-in is from 4 pm and check-out is until 11 am.

 

Can you arrange my transfer to and from the airport?

 Yes. If you are not yet staying, contact oceanus@oceanusaparthotel.com. If you are already staying contact the reception.

 

 I have a special request to make, are they guaranteed?

 The requests are not guaranteed and may be subject to additional costs when booking.

 

I Would you to make a group booking, does the hotel accept?

The hotel follows the concept family and its size does not fit into group bookings. At check-in, if it is verified that it is a group booking, the hotel reserves the right to refuse entry.

I travel by car, where can I park it?

You can park your car in the public park surrounding the hotel.

 

How can I access the internet?

The hotel has internet access via Wi-Fi throughout the hotel.

 

How can I go to the beach?

You can go to the beach following Rua da Ladeira, it is 500 meters.

 

Does the apartment have an iron and an ironing board?

We have iron and ironing board on request. Contact the reception.

 

 

I travel with a baby, the apartment has magic wand?

We have magic wand on request. Contact the reception.

 

I travel with a baby, does the apartment have baby cots and high chair?

Baby cots are provided free of charge subject to prior reservation and subject to availability at time of order. The hotel does not have high chairs.

 

Would you like to bring an electric grill, does the hotel accept?

For safety reasons, no grill or any kind of equipment is allowed in addition to the apartments.

 

Does the hotel accept pets?

The hotel does not accept pets unless they are guide dogs.

 

Is the hotel adapted for people with reduced mobility?

Yes, the hotel has adapted facilities.

 

Can I smoke in the Hotel?

According to Portuguese law, all interior areas of the Hotel are non-smoking. Smoking is permitted in the outdoor areas and on the balconies of the apartments.


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